Last Updated: 03/26/2026
Shipping & Delivery
Tristar Floor Supply offers shipping across the United States and beyond using trusted carriers such as USPS, UPS, and LTL freight services.
Orders are processed promptly and shipped based on product availability and delivery location. Shipping times may vary depending on the destination and carrier.
We may also offer local delivery to businesses, job sites, and residential locations where accessible. Delivery fees may apply depending on distance, order size, and delivery requirements.
All deliveries are made curbside unless otherwise specified. It is the customer’s responsibility to ensure proper access for delivery vehicles and to have appropriate equipment available for unloading if needed.
Customers are responsible for inspecting all products upon delivery. Any visible damage or discrepancies must be reported immediately at the time of delivery.
Do not install or use any product that appears damaged or defective. Installation or use of the product constitutes acceptance of the item.
Returns must be authorized in advance by Tristar Floor Supply. Only approved returns will be accepted.
Eligible items may be returned within 30 days of purchase, provided that:
A restocking fee of up to 25% may apply to all accepted returns.
The following items are not eligible for return:
Tristar Floor Supply reserves the right to refuse any return that does not meet the above conditions.
Once a return is received and inspected, approved refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to an error on our part.
If your order is delayed, lost, or damaged in transit, please contact us as soon as possible so we can assist in resolving the issue with the carrier.
If you have any questions regarding shipping or returns, please contact us:
Tristar Floor Supply