FAQs

Returned checks are subject to a bank and administrative fee. We recommend ensuring sufficient funds before submitting payment.

We accept cash, checks, and all major credit cards, including Visa, MasterCard, American Express, and Discover, at the time of purchase.

We operate as a wholesale distributor, serving flooring professionals, contractors, and businesses within the trade.

Yes. You can apply for credit by submitting a credit application. Once reviewed and approved, you’ll be notified and can begin purchasing on terms.

Approved returns may be subject to a restocking fee. We also reserve the right to decline returns that do not meet our requirements. 

All warranties are provided directly by the manufacturer. We recommend reviewing warranty details before installation, as installed materials are considered accepted.

We offer delivery to businesses, job sites, and homes where accessible. Delivery options and fees vary based on location and logistics.

Yes. Special-order, clearance, and liquidation items are final sale. Additionally, adhesives, stains, and finishes cannot be returned.

Returns must be pre-approved and are accepted only on in-stock items within 30 days of purchase, provided they are unused and in original packaging with proof of purchase.

Yes, we ship nationwide and can arrange delivery through multiple carriers depending on your location and order size. 

We are open Monday through Friday during standard business hours, with limited availability on Saturdays. We are closed in the evenings.

Wood flooring is a natural material, so variations in color, grain, and tone are normal and may evolve over time.